Return & Exchange Policy
Customer-friendly returns and exchanges
Cancellation Policy
If unfortunately you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on "cancel order" option against the order number that you want to cancel.
If you cancel your order before it is shipped, we will refund you the entire amount.
Return Policy
If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at vlglobalemart@gmail.com or WhatsApp to 9944944255 mentioning your Order ID and details and we will respond in 24 to 48 hours.
We will personally ensure that a brand new replacement is issued to you with no additional cost.
If you do not like the product, you will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order.
Return request will not be accepted through any other medium like email, Facebook/Instagram chat or phone call.
In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame, no refund would be made. Only credit note would be given.
When you return the product to the courier, it is mandatory to take a receipt (physical or through message). In case of lost shipment we will need the proof of return by you.
Refund would be processed within 4-7 days after the product is received back to our Warehouse.
Products Not Eligible for Return or Replacement
• Any product that exhibits physical damage to the product
• If the product is customized for you
• If the Return or Exchange is requested after 48 hours of receiving the shipment
• If the product is made to order
Exchange Policy
We don't exchange the products unless the product is damaged or wrongly sent to you. You have to raise an exchange request within 2 days of receiving the product. You can login to your account or create a new one using the email id which is used while placing the order. Send it by courier or post and share the receipt to our mail id vlglobalemart@gmail.com
Once we have it with us, we will ship the replacement product to you within 5-7 working days.
Exchange not possible if the product is stitched or altered from your side.
Exchange would not be accepted if the product is customized for you.
If you want to exchange your product with another product of lower amount, we would ship the product once we receive it and the balance would be given in the form of credit note.
Return or exchange of the exchanged product is not possible.
No discount will be given on exchange orders.
International Orders
If unfortunately you wish to cancel the order, please do it before your order gets shipped.
If you cancel your order before your order gets shipped, we will refund the amount with 5% deduction from the whole amount as there will be PayPal transaction fee charged.
Once we receive the products, strict quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us.
The amount refunded to you would be only for the products.
We unfortunately do not have exchange policy for international customers.
Once the product goes into customization process, the order cannot be cancelled.
For Returns - Freight charges and custom duty to be borne by the customer.
